Last updated May 30, 2022
This refund terms and policy shall guide the purchase, payment and placement of orders of products by You from Famasi. Agreements shall be:
1. ORDER ACCEPTANCE AND CANCELLATION
Famasi reserves the sole right to determine which orders to accept and process as well as the right to cancel any order at its discretion. However, Famasi will ensure that the cancellation of any order is communicated in an appropriate time and manner.
You, or any customer can cancel an order before it has been paid for. Once an order has been paid for, Famasi is unable to accept a cancellation of the order, nor will it process any refund under such circumstances. Famasi would also not exchange any orders after delivery. This does not affect your, or any customer’s, rights to a refund in the event that an incorrect or damaged item is delivered. We would also process an unconditional refund if we are unable to process the order.
2. RETURNS
We agree to replace, at no additional cost to you, any item purchased from our website which you discover to be damaged or incorrect through no fault of yours. Famasi will not accept the return of such items if we find that there is no material damage to them or that they are actually. Products or items that are materially intact but whose packaging may have scratches, peels, tearing, dents or any other aesthetic or immaterial impairment that does not affect their taste, functionality or integrity may not be accepted by Famasi as a return.
3. REFUNDS
At Famasi, we are committed to ensuring your medications and health products are delivered with care and accuracy. We understand that there may be situations where a refund is necessary, and this policy outlines the conditions under which refunds are processed.
3.1.Eligibility for Refunds
Incorrect Delivery:
You received a different item than what you ordered (e.g., wrong medication or quantity).
Damaged or Expired Products:
You received a product that was already damaged, tampered with, or expired at the time of delivery.
• You must notify us within 24 hours of delivery.
• The product must remain sealed and stored appropriatelyDelayed Orders:
If your order does not arrive within the delivery timeline communicated during checkout and is no longer needed, you may request a refund.
Unavailable Products After Payment:
If we are unable to fulfil your order due to stock unavailability after you have been charged, a full refund will be processed.
Famasi shall make a refund (to the bank account you provide to us in Nigeria) for any item purchased on our website but found to be unavailable after we have spent a reasonable amount of time checking to see if such item is back in stock.
3.2. Non-Refundable Items
- Opened or unsealed medications, unless the issue was reported at the time of delivery.
- Prescription-only medicines once dispensed, except where the error was from our end.
- Items returned in a used, damaged, or altered condition after delivery.
- Medications that were not stored as instructed on the packaging.
3.3. Requesting a Refund
- Contact Famasi Support at support@famasi.africa or via your app account within the appropriate time window (24 hours for delivery-related issues).
- Provide your order ID, a clear description of the issue, and any photos where applicable.
- Our team will review your request within 3 business days.
3.4. Refund Approval and Processing
- Refunds are not automatic and are subject to internal review and verification.
- Once approved, refunds will be processed within 5–10 business days.
- Refunds are issued to the original payment method, or optionally as store credit, based on your preference.
3.5. Shipping Fees and Delivery Costs
- An error on Famasi’s part
- A verified failure by our delivery partner
3.6. Shipping Fees and Delivery Costs
4. FORCE MAJEURE
Neither shall We or You be liable for any failure or delay in performance here under due to any cause beyond its reasonable control; including, but not limited to, acts of God or public enemy, fire explosions, epidemics, pandemics, accidents, strikes, governmental actions, delay or failure of Our systems or carriers or other difficulties with telecommunications networks provided that the party so effected notifies the other promptly of the commencement, nature and estimated duration of the cause.
5. GOVERNING LAW AND DISPUTE RESOLUTION
This Agreement shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria only.
The parties irrevocably agree that the courts of Nigeria shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this document or its subject matter or formation.
You agree that disputes arising out of this agreement shall be settled first by mediation at the Lagos Multi-Door courthouse. And if a settlement is not reached after 90 days, then by litigation by courts in Lagos State.
CONTACT
If you have any questions about this Refunds Policy, please contact us at support@famasi.africa
